Telkea has successfully implemented the Netaxis Session Routing Engine (SRE) in its network architecture to address several complex challenges in its network operations. With the need for advanced routing capabilities, Telkea faced issues such as intricate routing decisions, migration processes, and the integration of third-party services that were not supported by existing solutions.
The challenge
Telkea faced several challenges, including managing complex routing decisions, ensuring smooth migrations to Microsoft Teams, and handling third-party integrations like fax services. They also needed to automate least-cost routing and enhance system reliability with features such as automatic failover and emergency information management.
The solution
Netaxis SRE provided a comprehensive solution by simplifying routing logic and facilitating seamless migrations. Its platform enabled automatic failover, least-cost routing automation, and enhanced redundancy, empowering Telkea to improve efficiency and customer satisfaction through advanced service logic.
Key Problems Addressed
Complex Routing Decisions: The SRE simplifies routing logic, allowing for more efficient call handling.
Migration Processes: Telkea utilized SRE to facilitate migrations to Microsoft Teams based on LDAP security groups, ensuring seamless transitions.
Third-Party Integration: The platform supports routing for services such as fax, which were previously difficult to manage.
Automatic Failover: SRE enables automatic failover to SIP partners, enhancing reliability.
Least Cost Routing: SRE aims to automate least-cost routing to SIP providers.
Emergency Information Management: The system allows for the addition of emergency information based on customer data for various SIP providers.
Backup Registrar Solutions: While testing is ongoing, SRE is set to enhance redundancy.
Kévin Degoutin - Head of SIP Operations - Telkea Group:
We chose Netaxis SRE because it is an agnostic platform with an increasing array of features. The ability to develop our own required use cases through the platform's advanced service logic is invaluable. Speed is key; fewer errors lead to increased customer satisfaction and that is our main focus."
The result
Overall, the integration of Netaxis SRE has empowered Telkea to streamline its operations and improve service delivery, ultimately enhancing customer experience.
